SHIPPING &
RETURNS
-Shipments
Flat rate of €8.50 (check the price of the shipping of the guides)
Shipping from €200.00
Shipments will be made with the company MRW, which guarantees delivery in mainland Spain (Spain and Portugal) from Monday to Friday before 7:00 p.m. on the day following collection.
MRW will send you an SMS with delivery instructions and will make up to 2 delivery attempts. It is important that you check the condition of the packages received and in case of external and visible damage, remember to write it down on the carrier’s delivery note.
If, subsequently, once the shipping packaging has been opened, you detect any incident such as a blow, breakage, signs of having been opened or any damage caused to it by the shipment, send us a photo by email within 24 hours of delivery to hola@todoanclajes.com.
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Returns
You will be able to return the purchased products within a period of 14 calendar days from the date of receipt of the order, in accordance with current legislation.
Previously you must send an email to
hola@todoanclajes.com
and we will send you a withdrawal form that you must fill out and return to us. Once accepted by us, you will be told the address where you should send it and you will be able to prepare the shipment. The expenses generated by this refund will be at your expense.
Any returned item must be sealed with an additional external packaging, so as not to spoil the original packaging with labels or seals. We will not accept returns of opened containers or without the original packaging. If the product is not returned in the same original packaging, the good will suffer a depreciation of 20% of the value of the goods, complying with the conditions regulated by Law 47/2002 on trade regulation. The amount of the returned goods will be deducted from the original invoice and will be paid to you within 14 calendar days using the same payment method you used. Returns of material with postage due will not be accepted.
There are a number of exceptions where no type of refund by the consumer is allowed, as dictated by Law 3/2014. The exceptions are as follows:
- Returns of products customized or made according to the needs of the consumer.
- Returns of made-to-order products.
- Returns of products that may deteriorate or expire quickly.
- Returns of blister or heat-sealed products and other products with a broken factory security seal.
- Returns of products that have been tampered with by the customer.
These conditions do not void the right to warranty or exchange of defective products.
We will accept cancellations of orders when requested prior to the collection of the order by the transport agency. To cancel you must request it by sending an email to hola@todoanclajes.com.